Novant Health UVA Bull Run Family Medicine - South Riding at 25055 Riding Plaza #220 in South Riding, Virginia

Customer Reviews about Novant Health UVA Bull Run Family Medicine - South Riding

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  I came here as part of my company's wellness program. Completing a physical for the year along with an affidavit packet would save me xx% off of next years' insurance premium. All the doctor had to do was fill out her portion of the form, sign it, and fax it. There was an instruction paper along with the packet. It provided every step. So I went, got my physical, had my blood drawn, and waited a day for the test results. I was assured the packet would be finished and faxed. I checked back after I had signed up for next years' benefits a few months later and discovered I was being charged more. And that I was listed as a smoker (by default) which wouldn't have happened if they had faxed the form. They never sent it. This was TIME-CRITICAL. I had a due date for this and it had passed. I called, they found the packet, and I instructed them to fax it to a specific number so that my company's side could fix it. They assured me again that it would be faxed properly. Guess what? It wasn't. I received a notice in the mail that my benefits were again listing the same higher rate and smoker option. I was furious. I called again and they said they lost the form. Seriously?? My personal, medical, and employee information is on that packet and they lost it. Fantastic. I was asked to bring in a blank form for them to fill out. I instructed them to fill the date out to replicate the original. The doctor signed and dated it and I was given the packet back. When I asked if they faxed it, the nurse told me she forgot. Yet again dropping the ball had I not checked. They faxed it and that's when I noticed the date was wrong. They dated it December. So now it's on the good graces of my company's benefits staff to make this right and cut me slack for this practice's lack of professionalism. Thanks, Novant.
  September 17, 2017

  by Daniel Erny
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  The doctors always seem so rushed. Dr Ria took a look at me, mumbled the diagnosis under her breath, said she was prescribing a medication and was ready to walk out. All in under 2-3 minutes. She did not tell me what the diagnosis meant, what the cause is or what precautions I can take. Nothing! When I asked her a few questions about the medication and the diagnosis, she did not care to explain, instead said "I would just take it if I were you." I have never left any doctors office feeling worse than when I walked in. I'm definitely on the lookout for a new practitioner.
  February 14, 2017

  by Mar Ram

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Today: 08:00 am — 04:30 pm

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